References: How We Work.
With over 200,000 global users benefiting from our solutions, we’ve proven to provide reliable and scalable service meeting large enterprise needs. Explore some interesting cases on this page.
Efficiently Managed: Process Digitization at GfTD United SE
Through our expertise, GfTD United SE successfully transitioned to fully digitalized smartphone and tablet management, encompassing procurement, maintenance, and recycling. Implementing efficient standards and digital tools reduced costs, optimized processes, and improved employee satisfaction.
Reliably on site: Device Lifecycle Management at Universitätsklinikum Münster
For Universitätsklinikum Münster, ETS AG has been managing more than 5,200 smartphones for over six years – directly on site at the campus and fully steered via the ServiceNow platform. From procurement and provisioning through to support and replacement, the entire device lifecycle runs from a single source. This way, devices are handed over ready to use more quickly, the hospital IT is noticeably relieved, and a consistent service standard is ensured across the entire campus.
Substantial savings: Managed Mobile Services for a DAX energy corporation
For a DAX-listed corporation in the energy sector, ETS AG runs the mobile service management for around 57,000 end users worldwide. Through structured processes and the targeted optimization of roaming usage, over €1.4 million has been saved since the start of the contract – with consistent service quality. This turned mobile communications from an opaque cost factor into a transparently managed, economical service.
Always available: Mobile ticket handling for a DAX technology corporation
For a DAX-listed technology corporation, ETS AG runs the entire mobile ticket handling for around 100,000 mobile users – with roughly 1,100 expertly resolved tickets per month, fully mapped on the ServiceNow platform. From the interface with the network operators and number porting through to the fault clearance of data lines and IP connections, the service comes from a single source. The fact that ETS has ranked among the corporation's top-rated suppliers for ten years underlines the quality of the collaboration.
